Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Grand Upholstery. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding holidays.
  • Custom, made-to-order, or special-order items may require additional processing time. Estimated production times will be communicated on the product page or by email after purchase.

Shipping Methods

We ship orders through trusted carriers such as:

  • UPS
  • FedEx
  • USPS
  • Freight carriers for oversized items

The shipping carrier used for your order will depend on the size, weight, and destination of the shipment.

Shipping Times

Estimated delivery times:

  • Standard Shipping: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product size and weight
  • Delivery location
  • Selected shipping method

Any applicable shipping charges will be displayed before you complete your purchase.

Freight Deliveries

Large upholstery products, furniture, foam, or oversized items may ship via freight carrier.

For freight shipments:

  • The carrier may contact you to schedule a delivery appointment.
  • Deliveries are generally made to the curbside unless otherwise specified.
  • An adult must be available to inspect and accept the shipment.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24–48 hours for tracking information to become active.

Address Accuracy

Customers are responsible for providing accurate shipping information.

Grand Upholstery is not responsible for delays, lost shipments, or additional fees resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Failed delivery attempts

If you need to update your shipping address, please contact us within 24 hours of placing your order.

Damaged or Lost Shipments

Please inspect your order immediately upon delivery.

If your order arrives damaged:

  1. Take photos of the packaging and damaged product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos when contacting us.

If your package appears lost in transit, please contact us and we will work with the carrier to investigate the shipment.

International Shipping

At this time, Grand Upholstery ships only within the United States.

If international shipping becomes available, customers will be responsible for any applicable customs duties, taxes, or import fees.

Shipping Delays

While we strive to meet all estimated delivery times, Grand Upholstery cannot guarantee delivery dates and is not liable for delays caused by:

  • Shipping carriers
  • Weather conditions
  • Natural disasters
  • Supply chain disruptions
  • Other events beyond our control

Contact Us

If you have questions about your shipment or need assistance with an order, please contact us:

Grand Upholstery
Website: Grand Upholstery Store